Terms of Service

Last updated: Jan 15, 2024

These Terms of Service with our Privacy Policy and all other documents (including but not limited to user rules, player regulations, game announcements, reminders, and notices, etc.) and their revised versions, referenced in these terms govern your use our products and services, and it form a legally binding agreement between the user ("you") and PLAYER ONE GAMES LIMITED and its affiliated companies (hereinafter referred as "us",”we”,”our”) concerning the products and network services we provide (including our website and the network services and game services we are providing and may provide to you in the future, starting now collectively referred to as "products and services").

To protect your rights and interests, please read this Agreement carefully before you use the various products and services provided by the company. If you are under 18, you can only sign this Agreement after reading this Agreement accompanied by your legal guardian and obtaining the guardian's consent to all the terms of this Agreement.

By clicking "Agree" or registering, starting to use, and/or continuing to use the products and services we provide, you are deemed to agree to and are willing to abide by all of the following regulations. Also, remind you that based on the changing conditions of our users and market, we reserve the right to modify, add or delete the terms of this Agreement at any time. When modifying, adding, or deleting the terms of this Agreement, we will notify you through a pop-up window in the APP or other appropriate means. If you disagree with the Content, we have modified, added, or deleted it, and you can stop using the products and services we provide. Suppose you continue to use the products and services provided by us. In that case, it is deemed that you agree to and accept all the contents after the modification, addition, and deletion of this Agreement. It shall not require any compensation or compensation for this.

1. About the services

1.1 The specific Content of our products and services is provided by us according to the actual situation, such as software (APP), forums (BBS), Email, posting personal comments, etc. We reserve the right to change, interrupt or terminate some or all of our network services at any time.

1.2 We may charge a fee for some of our products or services when providing them. In this case, we will make a clear notice on the relevant page, and if you do not agree to pay such fees, you will not be able to accept the relevant product or service.

1.3 Please understand that we only provide the products and services. In addition, the equipment (such as computers, modems, and other devices related to Internet access) and necessary expenses (such as telephone and Internet access charges for Internet access) related to products and services shall be borne by you.

1.4 You should use genuine software to receive network services. You may obtain the software directly from our website or a third party we authorize. Suppose you get our products and services from an unauthorized third party. In that case, it will be deemed that you have not been authorized, and we cannot guarantee that you will be able to use the products or services usually, and you will be responsible for any losses you may suffer.

1.5 You have the right to supervise whether our staff and we provide you with products and services in accordance with the standards published by us during the use of the products and services we provide, and you can put forward opinions and suggestions related to our products at any time through the contact information published in this Agreement.

2. About accounts and passwords

2.1 Registration

(1) Automatic account registration

When you start the game, we will generate your account for you according to the device ID(Android uses Android ID, and IOS uses randomly generated ID and stores it in a keychain). This account allows you to enter the game quickly. For the security of your account, it is also recommended that you bind it with your social media account or Google /Apple ID account.

(2) Automatic creation of third-party account when logging in

When logging in with a third-party account, if the third-party account has not been bound with the in-game account before, a new in-game account will be registered and bound with the entered third-party account.

2.2 Use

(1) You may not provide your game account to others for use in any way, including but not limited to giving, borrowing, renting, transferring, trading, etc. The person who uses the account is deemed to be you, and any actions taken by him/her will be considered your actions, and you should take all responsibility for it. You are solely responsible for any consequences arising from the loss, disclosure, or unauthorized use of your personal information, account number, or password due to your negligence or any other reasons not attributable to us.

(2) If you find that another person has illegally used your account or there is any abnormal use, you should notify us in time according to the contact information we have published in this Agreement; if you request us to take measures to suspend the login and use of the account after we receive your valid request and verify your identity, we will take corresponding measures according to your request or in the light of specific circumstances (including but not limited to suspending the login and use of the account). We are not responsible for any instructions executed on your account before taking such action. You will be liable for any losses incurred by you and other users due to the action we take at your request.

2.3 Deletion

You can permanently delete your previously registered account at any time. You can contact us through the contact information published in this Agreement and explain the account you need to delete. A dedicated staff member will contact you and assist you in completing the deletion.

3.Privacy

The Privacy Policy also governs the use of our services. If you have any questions about the above policy, don't hesitate to contact us by email at ma.support@playerwongames.com.

4.Game Management

4.1 User behavior management

(1) If you have any of the following (2) to (4) behaviors ( "violations of laws and regulations") during the use of our products or services, we have the right to take one or more of the measures specified in (5) herein, depending on the severity of the circumstances, following the provisions of this Agreement and the relevant rules of the game, and may announce the results of such measures.

(2) You must not interfere with the normal provision of our products and services, including but not limited to：

① Modify, decipher or carry out any behavior affecting the game program and network data transmission.

② Use any method to maliciously invade or attack the server, or any behavior that destroys the normal operation of network services, including but not limited to maliciously implementing actions that may cause the game server to go down, get stuck, or cause other game players to be unable to play normally such as dropping or delaying the game.

③ On the grounds of detecting, discovering, and finding possible bugs (referring to system defects, errors, and loopholes in the game) to scan, probe and test the software we provide; or use, publicly or privately spread any game bugs or third-party plug-in programs, plug-ins, systems that we do not authorize to earn money, copy equipment, quickly accumulate experience points and other acts that undermine the fairness of the game or increase the burden on the server or make profits for ourselves and others;

④ Violation and/or malicious registration and logging into the game, including but not limited to malicious bulk registration of game accounts and logging into the game in a way that undermines server authentication, malicious crowding, etc.

⑤ Steal other people's game accounts and game items.

⑥ Conduct game account transactions, account sharing and other acts that affect account security.

⑦ Use our products and services to sell or engage in other commercial purposes.

⑧ Still use the virtual items or value-added services after the refund operation.

⑨ Use the public channel to maliciously swipe the screen, or do any behavior that affects the normal game order.

⑩ Post negative comments about us and related services in public.

⑪Create a negative experience for other players.

⑫ In the course of using our services, recording, live streaming or transmitting the Content of our services to others in any way without our permission, including but not limited to not using any third party software for webcasting, transmission, etc.

⑬ Other acts that affect the fairness of the game or perform acts that are not related to the services or products we provide.

⑭ Violation of any agreement in this Agreement, or violation of any national laws and regulations provisions.

(3) You are not allowed to make, copy, publish, disseminate the following information on our web pages and games or by using the products and services we provide:

① Those that endanger national security, disclose state secrets, subvert state power or undermine national unity;

② Those that damage the honour and interests of the state;

③ Advocate terrorism, extremism, or inciting terrorist or extremist activities;

④ Incite ethnic hatred, ethnic discrimination, and undermining ethnic unity;

⑤ Spread rumors and disrupting economic and social order;

⑥ Spread obscenity, pornography, gambling, violence, murder, terror or instigating crimes;

⑦ Insult or slander others, infringing on their reputation, privacy and other legitimate rights and interests;

⑧ Publish that may cause minors to imitate unsafe acts and acts that violate social morality, induce bad habits in minors, etc.;

⑨ Publish any commercial advertising, marketing content, including but not limited to publishing or disseminating information that we do not approve on third party websites, game trading platforms, inducing other players to search for third party game platforms, third party trading information, topping up on behalf of others, etc.;

⑩ Other contents prohibited by laws.

(4) The handling measures provided for in the preceding paragraph include but are not limited to：

① Warnings; and/or

② Banning words, including but not limited to banning from the whole game area, single area and public channels; and/or

③ Content reset, including but not limited to resetting or forcing the modification of illegal information or Content such as illegal nicknames, room names, images, etc. provided or uploaded by you; and/or

④ Reduce or limit your game revenue, which includes but is not limited to the enhancement of all data related to the growth and upgrade of your game character (such as experience value, honor value, reputation value, titles, etc.) and the acquisition of virtual items such as props, equipment and virtual currency in the game; and/or

⑤ Delete or cancel your game account, game data or other game-related information; and/or

⑥ Restrict or prohibit you from accessing certain scenes or using certain functions of the game; and/or

⑦ Forcibly exit from the game, including but not limited to forcibly exiting the entire game, or a single game match in the game, or other in-game behaviors; and/or

⑧ Temporarily or permanently banning your game account from accessing the game ("banning"); and/or

⑨ Temporarily or permanently prohibits you from accessing the game on the specific terminals (including but not limited to PC terminals, mobile terminals, etc.) involved in your violation of laws and regulations; and/or

⑩ Suspend or terminate your use of the game and related services, or unilaterally notify you to terminate this Agreement; and/or

⑪ To initiate corresponding civil lawsuits against you for illegal and irregular acts, to pursue your infringement, breach of contract or other civil liabilities, or to refer you to relevant administrative authorities for administrative punishment, or to refer you to judicial authorities for criminal liability; and/or

⑫ We may take other measures as announced in the game rules (including but not limited to the user rules, player regulations, game announcements, tips and notices).

(6) You know and agree that if we take any of the above processing measures on your account following this Agreement, you will be solely responsible for all losses incurred by the account during the time the actions are taken (including but not limited to the expiration of the limited-time gift package, the inability to participate in limited-time activities or any other loss of anticipated benefits).

4.2 Virtual items

(1) The ownership of virtual items in the products and services we provide, including but not limited to the game currency, game equipment, game props, etc.("virtual items") is owned by us. You can only have the right to use virtual items per the law and the game's rules. Once you purchase the right to use the above virtual items, it will be deemed to automatically enter the consumption process. Except for the circumstances stipulated by the current laws, the virtual items you have not used and the game services that have not yet expired will not be discounted or refunded.

(2) You agree that if you are under the age of 18 or whatever is the age of legal majority where you access the services, you may make payments only with the involvement of your legal guardian, and you represent that your legal guardian has read, understood, and agreed to these terms. You may purchase, with “real world” money, limited licenses to use Virtual Items or Virtual Currency from us in accordance with these Terms, and you agree that all such purchases are final. If you order licenses for Virtual Items or Virtual Currency from us that become unavailable before they can be provided to you, your only remedy is to request a refund of the purchase price from the payment processor of the transaction. Your orders for limited licenses to Virtual Items or Virtual Currency are offers for use of those Virtual Items or Virtual Currency, and if accepted those Virtual Items or Virtual Currency will be immediately downloaded to your Account. You expressly consent to the making available of Virtual Items and Virtual Currency immediately upon acceptance of your order. If you are a resident of the European Union and you purchase limited licenses to Virtual Items and Virtual Currency from us, the right to withdraw from such purchases within 14 days of the date of purchase (“Cooling Off Period”) may be available to you; however, this right of withdrawal will not apply where our performance begins before the end of the Cooling Off Period. Therefore, you expressly agree and understand that if you order limited licenses to Virtual Items or Virtual Currency from us, your right of withdrawal is forfeited upon acceptance as performance begins immediately on acceptance. You understand and agree that us provides no refunds for any purchases except only as expressly stated in these Terms.

(3) We are opposed to private transactions by users, including but not limited to transactions of virtual items within the player or through any third party not authorized by us. You will be responsible for any problems with your unofficial transactions and we do not accept complaints arising from disputes over offline transactions.

(4)You know and agree that if you violate the relevant provisions of this Agreement, when we take any of the measures specified in the preceding paragraph for your game account:

① The virtual items in your game account may not be available；

② If the aforementioned virtual items have a certain validity period, the validity period may expire during the period of the ban, and you will not be able to use such expired virtual items after your game account is unblocked. You also agree that we will not be held accountable for any legal responsibility due to the aforementioned circumstances；

(5) Please be vigilant and beware of false information in the service that we do not officially release. We can support and help if your account or virtual items are deceived or any other consequences due to your carelessness. Still, we are not responsible for compensating or recovering the defrauded losses.

(6) In addition to the large-scale disconnection of the server, you shall be responsible for the deletion or filing of the game character, the loss of virtual items and money caused by local network problems, personal operation problems and other reasons, etc.

4.3 Forced battle

You know and agree that the products or services provided by us may set up a compulsory game area or playing method. If you don't agree with the compulsory battles, please don't enter the game or game area; your entry will be deemed to agree to the game and accept the consequences.

4.4 Tariff policy

(1) We will have the right to determine the tariff standards and charging methods for the products and services we provide. We may formulate different tariff standards and charge methods for different products and services, or determine different tariff standards and charging methods according to the different stages of the products and services we provide. For our fee-based products and services, you should purchase our products and services following the tariff policy we have determined. If you do not pay the charges, you will not be able to obtain the corresponding products or services.

(2) In addition, we may also revise our tariff policy at any time. The tariff adjustment shall be subject to the price displayed in the game.

5. Change, interruption or termination of services

5.1 If we reasonably believe that any of the following circumstances occurs, we have the right to interrupt or terminate the products and services we provide at any time without prior notice to you without any responsibility：

(1) You violate any local law or regulation or any of the rules of use set out in this Agreement;

(2) You are detrimental to the rights and interests of us and related rights holders, affiliates, partners, or other users' legitimate rights and interests.

5.2 In the event of one of the following situations, we have the right to change, interrupt or terminate the products and services we provide without prior notice, unless otherwise expressly agreed, and we will not bear any responsibility：

(1) Regular or occasional maintenance, hardware and software updates and adjustments to change all or part of the functionality within the products or services to increase and enrich the Content of the products or services.

(2) In the event of system failure, bugs, program errors and other problems, we need to restore the game's data to a certain date to maintain the game's balance.

(3) If the company decides to terminate the service to all users due to the needs of the company's operation, we will announce in advance and properly handle the relevant matters before terminating the service. In this case, we will not be liable for any compensation other than the virtual items you have purchased but not yet used, including but not limited to compensation for not being able to continue using your account, virtual items of game, etc.

5.3 We have the right to change, interrupt or terminate the services we provide when one of the following situations occurs not due to the reasons of both parties, and we do not bear any responsibility for the trouble, inconvenience or loss arising from there:

(1) The server is damaged in any way and cannot function normally;

(2) In the event of sudden failure of software and hardware equipment and electronic communication equipment, including but not limited to total or partial interruption, temporary unavailability or delay due to the failure, malfunction or human error of hardware or software equipment of us, our partners or telecommunications network systems;

(3) Due to others intrusion into our network or game system, tampering, deleting or forging or altering website and game materials or data;

(4) Due to the requirements of relevant government departments based on laws or legal procedures;

(5) Due to other force majeure factors such as natural disasters.

5.4 Except for the situations mentioned in the preceding paragraph, we also reserve the right to interrupt or terminate part or all of the network services at any time without prior notice to the user. We do not need to bear any responsibility to the user or any third party for any loss caused by the interruption or termination of all services.

5.5 We may cancel a game character you have created and delete all records for the game character if：

(1) The game character you registered does not meet certain game requirements, and when the available game points or game time in the game partition associated with this character is zero, you have not logged in to our game through this character for a continuous period;

(2) You have deleted your character and have not restored it within a certain period from the date of deletion;

(3) You understand and agree that if the game is deployed on more than one server, during the operation of the game, to improve the playability and interactivity of the game and create a better gaming environment, we may adjust the number of servers at any time and merge or relocate users from more than one of the servers to the same server temporarily or permanently.

If the game is merged, we will send you a notice through in-game announcement or other ways before the game merges. In the event of a service merge, we will delete information of the game character registered by some users and any character records in the game database (including but not limited to character, level, top-up records and other data information). The specific game character retention rules will be enforced according to the game merge notice we send to you at that time.

For the specific conditions of the game character of the different products we provide, please refer to the specific regulations on the official websites of the products and services we provide.

5.6 If we decide to merge our game servers and your game character is not one that will be deleted, we reserve the right to transfer your character file to other game servers.

5.7 You fully understand that any virtual items or services marked as "permanent", "long-term" and other descriptive words of the same meaning in the products and services we provide shall not be construed as being used forever. The term of use shall be understood as ending on the date we announce the termination of the Internet service or on the date of data loss due to technical failure.

6. Limitation of Liability

6.1 Concerning our products and services, we make only the following limited warranties, which supersedes any other warranties, express or implied, in any documentation, packaging or other materials (if any).

6.2 We only provide related products, software or programs and any support services in the form of "as is and including all errors", and only guarantee that:

(1) The products and services we provide will conform to our officially published requirements;

(2) The relevant products and services provided by us will conform to our duly published service commitments;

(3) We only try our best to solve any problems we encounter while providing products and services within the reasonable scope of commercial permission.

6.3 You expressly agree that you will bear the risks of using our products and services. To the maximum extent permitted by applicable law, we are not liable for any incidental, special, or consequential loss connected with your use of our products and services.

7.Intellectual property

7.1 We are the intellectual property rights holder of the products and services we provide. All copyrights, trademarks, patents, trade secrets and other legal rights and interests in our products and services, as well as all information content related to us (including text, pictures, audio, video, graphics, interface design, layout framework, related data or electronic documents, etc., we enjoy the above-mentioned intellectual property rights and legitimate rights and interests, except for the rights to which the relevant right holders are entitled following the law. Without our prior written consent, you may not commercially use our game (including but not limited to the game as a whole, all art, music, written works and other game components and parts, as well as the continuous motion graphics presented by the game in operation) in any way or distribute the game content through the network.

7.2 If the intellectual property rights of third parties are involved in the products and services we provide, and the third parties have requirements for your use of such intellectual property rights in our services based on this Agreement, we will notify you of the requirement in an appropriate manner and you shall comply with it.

7.3 When the account under your name infringes the intellectual property rights and other rights of third parties in using our products and services, resulting in the claim of the infringed, you shall bear the responsibility by yourself.

7.4 You agree that we have a free, perpetual, irrevocable, worldwide, non-exclusive right and license to any content that you upload to the public areas of our website through the use of our products or services, including but not limited to reproduction, distribution, rental, exhibition, performance, screening, broadcasting, right of communication through information network, filming, adaptation, translation and compilation rights.

7.5 Unless permitted by law and with our written permission, you shall not engage in the following infringement acts, otherwise we will investigate your responsibilities according to law:

(1) Delete the copyright information on the software and its copies provided by us;

(2) Reverse engineer, reverse assemble, reverse compile or otherwise attempt to discover the source code of the software provided by us;

(3) Modify or forge the instructions and data in the operation of the software, add, delete or change the function or operation effect of the software, or operate or disseminate the software and methods used for the above purposes to the public, whether or not the above acts are for commercial purposes;

(4) Copy, modify, add, delete, mount, run or create any derivative works based on the data released into the memory of any terminal in the software provided by us or during the operation of the software, the data exchanged between the client and the server during the operation of the software, and the system data necessary for the operation of the software. The form includes but is not limited to using plug-ins or unauthorized third-party tools/services to access software and related systems;

(5) Use the services provided by us through third party software, plug-ins or systems that are not developed or authorized by us, or make, publish and disseminate the third-party software, plug-ins and systems not developed and authorized by us;

(6) Use, rent, lend, copy, modify, link, reprint, compile, publish the Content that the intellectual property rights we own;

(7) Establish a mirror site of the network services we provide, or take web page snapshots, or set up servers to provide others with services exactly the same as or similar to those we provide;

(8) Use, modify or cover our name, trademarks or other intellectual property rights;

(9) Other behaviors without our express authorization.

8. Indemnity

If you violate relevant laws and regulations or any terms under this Agreement, resulting in damage or pay all derivative costs to our parent company, subsidiaries, affiliated enterprises, employees, agents and all other relevant performance assistants and third parties (including but not limited to paying the legal costs of all defense or compensation lawsuits and related settlements by the above-mentioned persons regarding your violations), we have the right to take one or more treatment measures specified in Item (5) of paragraph 1 of Article 4 of this Agreement, and have the right to file a corresponding civil lawsuits for your violations of laws and regulations, investigate your infringement, breach of contract or other civil liabilities, and require you to compensate us for all direct or indirect losses incurred. If the circumstances are serious, we will transfer it to the relevant administrative authorities to give you administrative punishment, or transfer it to the judicial authorities to investigate the criminal responsibility.

9. Sweepstakes and Contests

We may permit the offer of sweepstakes, contests and similar promotions (collectively, “Promotions”) through the Services. You should carefully review the rules (e.g., the “Official Rules”) of each Promotion in which you participate through the Services, as they may contain additional important information about our rights to and ownership of the submissions you make as part of the Promotions and as a result of your participation in such Promotion. To the extent that the terms and conditions of such Official Rules conflict with these Terms, the terms and conditions of such Official Rules will control.

10.Advertising and links

10.1 There may be commercial advertisements or other promotional advertisements in our products or services. These contents are done by advertisers or commodity service providers. We only provide the medium for publishing the contents, which does not mean we endorse or recommend the contents.

10.2 Our products or services may contain links to third party sites. Third party sites are not under our control, and we are not responsible for the Content of any third party site, any links contained in a third party site, or any changes or updates to a third party site. We provide these links to third party sites to you only as a convenience, and our provision of such links does not imply our endorsement of the third party sites.

10.3 For the services or goods you purchase through our advertisements, other promotional advertisements, or the websites we link to, the transaction is only between you and the provider of the service or goods. We will not bear any legal liability for the transaction between you and the service provider or commodity provider. Please choose carefully when accepting or purchasing services or goods provided by third parties.

11. Tax policy

You are responsible for and will pay all fees and applicable taxes incurred by you or anyone using an account registered.

12.Mobile Operating Software Providers and Third-Party Publishers

Providers of operating software for mobile devices ("OS Providers") offer virtual storefronts and marketplaces for you to browse, locate and download, among other things, mobile applications. If you download our Applications or Third-Party Mobile Applications from a virtual storefront or marketplace operated by your OS Provider, please note that, in addition to complying with these terms (and the terms and conditions of any applicable Third-Party Publisher), you must also comply with the terms and conditions of such virtual storefront or marketplace, such, for example, Google's Android Market. As for Third-Party Publishers, although we are not a party to any license between you and any Third-Party Publishers concerning Third-Party Mobile Applications, you acknowledge and agree that we are a third-party beneficiary of each such Third-Party Mobile Application's end user license agreement. You also agree that, upon your acceptance of the terms and conditions of the license to any such Third-Party Mobile Application, we, as a third-party beneficiary, will have the right (and will be deemed to have accepted the right) to enforce such licenses against you.

13.Governing Law and Jurisdiction

13.1 This Agreement and any action related thereto will be governed by the laws of People’s Republic of China without regard to its conflict of laws provisions.

13.2 Any dispute arising from or in connection with this Agreement shall be submitted to Beijing Haidian District People's court for litigation. The place of action shall be Beijing, China. The language used in the proceedings shall be Chinese.

14. Notices

14.1 You agree to our obligation to use electronic means (including email) to complete notices, including but not limited to：

(1) Sign of this Agreement and the notice of any renewal of this Agreement or information related to the services provided by us shall be completed electronically;

(2) Store information related to this Agreement and your use of our services in electronic records.

14.2 For notices sent by email, the date of receipt will be deemed to be the date of transmission.

15.Your legal obligations and promises to us

15.1 you confirm that,

15.1.1 all information and details provided by you are true and accurate, and these terms set from this agreement are strictly personal to you and you must not make the services or your password available to anyone else, and

15.1.2 You will comply with the all the rules or regulation relating to your use of the product and services and any other restriction set out elsewhere in these terms.

15.1.3 You agree to compensate us where we pay damages or incur any other losses or expenses in respect of any claim made by a third party due to your breach of these terms.

16. Others

16.1 All notices under this Agreement may be given using a material page announcement, email or regular letter delivery; the notices are deemed to have been delivered to the recipient on the date of sending.

16.2 If any part of the provisions of this Agreement is invalid, the remaining provisions of this Agreement shall remain valid and binding.

16.3 The numbers and titles of all clauses in this Agreement are for reading convenience only, have no actual meaning in themselves, and cannot be used as the basis for the interpretation of the meaning of this Agreement.

16.4 If you have any questions about this Agreement or the products and services we provide, you can contact us through customer service.

Contact Email：ma.support@playerwongames.com

PLAYER ONE GAMES LIMITED