Privacy Policy
Last updated: May 21, 2025
PLAYER ONE GAMES LIMITED and its affiliated companies (hereinafter referred to as“us",”we”,”our”, registered as 17/F SIU YING COMM BLDG 151-155 QUEEN'S RD CENTRAL HONG KONG) has been committed to the development and operation of social games, web games and mobile games. We respect and protect your fundamental rights in particular your right to the protection of your personal date, we know the importance of personal information to you, and we will try our best to protect your personal information.
In this Privacy Policy you will find information that, what kind of types of personal information we will collect about you, how and why we collect it, how we use it, and how we keep it secure to protect your personal information. You acknowledge that you have read and understand this Privacy Policy and further prior consent from you, in order to access our services, If you change your mind in the future, you may withdraw your consent to our handling of your personal information in accordance with this Privacy Policy.
If you are under 18 years old, we will require parental consent before an account is created for you and personal data associated with it collected and use all reasonable efforts to verify that the consent was given by your parents or legal guardian, considering available technologies. We encourage parents to instruct their children to never give out personal date when it is on line.
Table of Contents:
1. How we collect and use your personal information
2. Share, Transfer and Disclosure
3. Information Security
4. Your Rights
5. Cookies/Web Beacon
6. Can children use our services
7. Scope of application
8. Policy Update
9. Others
10. Contact information
1. How we collect and use your personal information
1.1 When we provide our services, we will collect, store and use the following information about you. If you do not provide relevant information, you will not be able to register as our users or access our services.
1.1.1 Social Connect Information. If you use an account of social media (such as Google, Facebook, etc. ) to log in to the game, we will collect your relevant platform account information, for platform user tagging.
1.1.2 Apple ID.If you use an account of Apple ID to log in to the game, we will collect your Apple ID information, for platform user tagging.
1.1.3 Game Character nickname.We use this information to create your game character in accordance with your request.
1.1.4 Device Information.We will get your device Information, such as IMEI and IMSI, to identify the uniqueness of the user, statistical analysis of the data, and judge whether you are logged in on another device.
1.1.5 IP Address.We will get your IP address for the classification judgment of resource downloads and making sure you can use our online game services.
1.1.6 Recharge record.We use this information to maintain a record of your transaction history.
1.1.7 Transaction information.We will collect your order and transaction information, used to determine the status of transactions, and provide relevant information support in the dispute processing.
1.1.8 Advertising ID.If you click on a link that advertises the Game, we store the Advertising ID for that advertisement with your profile.
1.1.9 Customer Service Contact Record.We use this information to: improve our services; provide troubleshooting such as addressing and remediating technical issues and bugs.
1.1.10 Survey Information and content of survey responses.We use this information to improve our services.
1.1.11 Chat Communications.We will collect your chat records and log information posted in the game and on the forum, including but not limited to text, pictures, voice, video and network links. We will filter and monitor pornographic, violent and other inappropriate content according to relevant laws, regulations, policies and the requirements of relevant competent authorities, so as to purify the game environment and maintain a healthy online environment.
1.2 legal basis for handling
If you are a resident of the European Union, we rely on a number of legal grounds to process your information. For example, we will process your information in the following cases:
1.2.1 You consent to US processing your information;
1.2.2 The processing we need to perform in order to fulfill our contract with you;
1.2.3 We have a legal obligation to process your information;
1.2.4 Necessary for us to protect the vital interests of you or others;
1.2.5 Necessary for us to perform tasks in the field of public interest or to exercise official functions;
1.2.6 We have a legitimate interest to do this and it is necessary to do unless the interest is in conflict with the protection of your principal interests or your fundamental rights and freedoms, especially if you are a child.
If you would like to know more about the legal bases we rely on to process your information for any specific purpose, please contact us via the options in Contact information below.
2. Share, Transfer and Disclosure
2.1 share
We will not share your personal information with any third party unless we have your consent. At present, we seek your authorization and consent to share your personal information in the following situations.
2.1.1 Related group companies of us.In order to provide you with better and better products and services, we may share some of your personal information with our affiliates. We share your personal information only when necessary and this sharing is consistent with the purposes set out in this policy. If the affiliate wishes to change the purpose of processing personal information, we will seek your authorization again.
2.1.2 Partners working for us.In order to provide you with better and better products and services, we may share some of your personal information with our partners. Our partners are not authorized to use the shared personal information for any other purpose. If you refuse our partners to collect the personal information necessary to provide the service, you may not be able to use the third-party service on our platform.
The collection and processing of information by our partners is governed by their own privacy policies or declarations, which does not apply to this policy. To maximize the protection of your information, we recommend that you review the Privacy Policy of any third-party service before using it. In order to protect your legitimate rights and interests, if you find that the relevant third-party services are at risk, we recommend that you terminate the operation immediately and contact us in time.
The Third Party SDK List may be updated from time to time:
| Service Name | Provider | Permission Code | Acquired Permission | partner website |
|---|---|---|---|---|
| Firebase | Google LLC | ACCESS_NETWORK_STATE WAKE_LOCK WRITE_EXTERNAL_STORAGE BIND_GET_INSTALL_REFERRER_SERVICE |
AD tracking locator | https://policies.google.com/privacy |
| Google sign in | Google LLC | INTERNET | Google Login | https://policies.google.com/privacy |
| X | X Corp. | INTERNET | X Login | https://help.twitter.com/en/privacy |
| Adjust | Adjust Inc | Apple Push Notification service (APNs) Privacy - Tracking Usage Description INTERNET Wifi State Access READ_PHONE_STATE BIND_GET_INSTALL_REFERRER_SERVICE |
AD tracking locator | https://www.adjust.com/terms/privacy-policy/ |
| Facebook, Inc. | Apple Push Notification service (APNs) | Facebook Login | https://www.facebook.com/about/privacy | |
| Apple sign in | Apple Inc | INTERNET | Apple Login | https://www.apple.com/legal/privacy/ |
2.1.3 Other players and users.Social features are a core component of our games. Other players and users may,for example, see your profile data, in-game activities and read the messages you have posted.
2.1.4 Where the sharing of your personal information is required by law enforcement agencies, public authorities or other judicial bodies and organizations.
2.1.5 To the extent required or permitted by law, it is necessary to provide your personal information to third parties to protect us, other users or the public's interests, property or safety from harm.
2.2 Transfer
We will not transfer your personal information to any third party except:
2.2.1 Transfer with consent. We will transfer your personal information to other parties with your consent;
2.2.2 In the case of merger, acquisition or bankruptcy liquidation, if personal information transfer is involved, we will require new companies and organizations that hold your personal information to remain bound by this Privacy Policy. Otherwise, we will require the companies and organizations to seek your authorization to do so again;
2.2.3 Provided in accordance with applicable laws and regulations, the requirements of legal proceedings and mandatory administrative or judicial requirements as may be required.
2.3 Disclosure
We only publicly disclose your personal information in the following circumstances:
2.3.1 With your consent;
2.3.2 Directly related to national security and national defense security;
2.3.3 Directly related to public safety, public health and major public interests;
2.3.4 Directly related to criminal investigation, prosecution, trial and execution of judgment based on legal procedures;
2.3.5 For the purpose of safeguarding the life, property and other major legal rights and interests of the individual data subject or other individuals;
2.3.6 You makes personal information available to the public on your initiative;
2.3.7 Collection of personal information from legally disclosed information, such as legitimate news reports, government information disclosure, etc.
2.4 According to the law, if the recipient of shared, transferred or publicly disclosed data cannot recover and re identify the information subject, it will not be regarded as the sharing, transfer or publicly disclosed personal information of personal information, and your consent is not required for processing.
3. Information Security
3.1 Data Retention
3.1.1 We will retain your personal information as described below (except if otherwise required to be retained by applicable law):
| Personal Information | Retention Policy |
|---|---|
| Social Connect Information：Facebook | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Social Connect Information：Twitter | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Social Connect Information：Google | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Apple ID | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Game Character nickname | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Device Information | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| IP Address | Used only during login and will be deleted immediately thereafter. |
| Recharge record | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Transaction Records | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Advertising ID | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Customer Service Contact Record | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Survey Information and content of survey responses | Stored for the lifetime of your use of the Game (i.e. until account deletion in accordance with your request) and then mark as unavailable and de-identify storage. |
| Chat Communications (Text) | Stored for 7 days on our servers and deleted automatically upon expiry of such period. |
3.1.2 In the event that the processing and retention period have terminated, but personal information is required to be retained continuously for other reasons including for the purposes as prescribed under applicable laws, the relevant personal information will be stored and maintained separately from other types of personal information. If you require us to destroy your personal information before the end of its life cycle (as set out in the retention policy above), we will destroy your personal information in accordance with local laws.
3.2 Data Protection Measures
3.2.1 we are committed to ensuring that your information is secure, in order to prevent unauthorised access or disclosure, we have manage the most safeguarded procedures and measure to secure the information we collect, including but not limited to: Firewall and data backup measures, access limits for the data center, encryption of mobile terminal identification information, etc.
4.Your Rights
This section ("Your Rights") applies only to users located in the European Economic Area. For users in other locations, you can exercise your rights by contacting us in accordance with local laws.
4.1 Access
You have the right to access personal information we hold about you, how we use it, and who we share it with,etc. You can access the personal information you have made available as part of your account by logging into your Game account or by contacting us through the email.
4.2 correction
You have the right to correct any personal information held about you that is inaccurate. You can correct some of your personal information by logging into your account, or you can contact us through the email.
4.3 Delete
4.3.1 You can ask us to delete your personal information in the following circumstances:
（1）You believe that it is no longer necessary for us to hold this personal information;
（2）There is no basis for us to process your personal information;
（3）Your personal information is being illegally processed by us;
（4）We have a legal obligation to delete your personal information.
4.3.2 In exercising your rights under 4. 3. 1(1) (2) above, we will continue to retain your personal information in the following circumstances:
（1）To exercise the right to freedom of expression and information;
（2）In order to comply with legal obligations or in the public interest or in the exercise of official authority granted;
（3）In order to exercise legal rights. s
4.3.3 You can delete your personal information by logging into your account, or you can contact us through the email.
4.4 limit Processing
4.4.1 You have the right to ask us to stop processing your personal information for storage purposes only if:
（1）You consider that the personal information we have processed is inaccurate and you agree that we will verify the accuracy of your personal information within a certain period of time;
（2）We do not have the right to process your personal information and you have refused to allow us to delete the data and would like us to only store that data;
（3）We no longer need your personal information but you need us to continue to store your personal information to protect your legal rights;
（4) You refuse us to process your personal information until you have verified our legal basis for processing the personal information.
4.5 Portability
4.5.1 You have the right to receive a copy of certain personal information we process about you. You have the right to receive this information in a structured, commonly used and machine-readable format. You have the right to ask us to transfer your personal information to a third party when any of the following conditions are met:
（1）The processing of the personal information is based on your consent;
（2）Use automated methods for processing.
4.5.2 If you would like us to transfer your personal information to a third party, please ensure that you specify that party in your request. Please note that we can only do this when it is technically possible. We may not be able to provide personal information to you if providing personal information would interfere with the rights of others (for example, if providing personal information, we have about you would reveal information about others or our trade secrets or intellectual property).
4.6 Objection
When you object to our processing of your personal information, you can contact us through the contact information we have published in Article 10 of this Privacy Policy.
4.7 Automated Decision Making
If you think our services include automated decision making, you have the right to refuse to accept our automated recommendation service, and you can cancel the service by contacting us through the email, except for the following exceptions:
4.7.1 The service is necessary to perform the contract between you and us;
4.7.2 The service is with your express consent.
4.8 Respond To Your Above Request
When you exercise the above rights, we will respond to your request to exercise these rights within one month (although in some cases it may be extended for another two months). If you wish to exercise any of your rights, please contact us through the contact information published in Article 10 of this Privacy Policy.
5. Cookies/Web Beacon
5.1 By using cookies, we provide you with a simple and personalized web experience. We use cookies for your benefit.
5.2 Cookies are your ID card placed on our computer or server. Cookies can only be set to read by their servers and can not execute any code or viruses. For more information on whether and how Cookies are accepted by your browser, check the files that come with your browser.
5.3 We may collect and use your information through cookies and web beacon and store it. We use our Cookies and Web beacons specifically for the following purposes:
5.3.1 Remember who you are. Cookies and Web beacons help us identify you as our registered user, or store information you provide us about your preferences or other information；
5.3.2 Analyze your use of our services. We can use Cookies and Web beacons to understand what activities you use our services for, or which Web pages or services are most popular;
5.3.3 AD optimization. Cookies and Web beacons help us provide you with relevant advertising based on your information, rather than general advertising campaign.
5.4 While we use Cookies and Web beacons for the above purposes, we may DE-identify and summarize the personal identity information collected through cookies and web beacon and provide it to advertisers and other partners for analyzing and improving the services we provide and advertising.
5.5 There may be Cookies and Web beacons placed by partners and other partners on our products and services. These Cookies and Web beacons may collect non-personal identifiable information about you that can be used to analyze how you use the service, to send you ads that you might be interested in, or to evaluate the effectiveness of the advertising service. The collection and use of such information by these third-party cookies and Web Beacons are not governed by this Privacy Policy, but by their own personal information protection statement, We will not assume any responsibility for the collection or use of any information by third-party cookies or web beacons or third parties.
5.6 You can reject or manage Cookies or Web beacons through the browser or user selection mechanism. But please note that if you disable cookies or web beacon, we may not be able to provide you with the best service experience.
6. Can children use our services
6.1 Our services and games are not targeted at children and we do not intentionally collect information about children under the age of 13. We strongly recommend that parents or guardians instruct your child not to disclose any data while online.
6.2 When we collect personal information, we don't know the age of the player. If a player has a social account and is logged in to the game, we may be able to get information about the player's age from that account. If we actually learn that we have collected data from children, we will delete them in time unless we are legally obliged to keep them.
7. Scope of Application
7.1 This Privacy Policy applies to all of our services. When you use any of our services, you mean that you have read, understood and agreed to accept this Privacy Policy, and agree that we collect, use, store, share or use your information in other legal ways in accordance with this Privacy Policy. The Privacy Policy is effective during the whole process of using any one-way service. If you disagree with this Privacy Policy, you should immediately stop using the services provided by us.
7.2 Certain specific services have specific personal information protection policies, which more specifically describe how we will handle your information in the service. If there is any inconsistency between this Privacy Policy and that Particular Privacy Policy, the specific Privacy Policy shall prevail.
7.3 This Privacy Policy applies only to the services we provide and does not apply to products and services by third parties through us, or the products and services pointed to by third-party links on our website. In this case, it is recommended that you carefully read and understand the personal information protection policies of third party.
8. International Transfer
We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and we take steps to ensure adequate safeguards are in place to enable transfer of information and the use and disclosure of information about you, including personal information, as described in this Policy.
9.Supplemental Terms – Jurisdiction-Specific
9.1Additional Information for the UK, EEA or Swiss residents
If the processing of personal information about you is subject to UK or European Economic Area (EEA) or Swiss data protection law, you have certain rights with respect to that data:
9.1.1 You can request access to, and rectification or erasure of, personal information;
9.1.2 If any automated processing of personal information is based on your consent or a contract with you, you have a right to transfer or receive a copy of the personal information in a usable and portable format;
9.1.3 If the processing of personal information is based on your consent, you can withdraw consent at any time for future processing using the contact details provided under the “Contact Information” heading above. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent;
9.1.4 You can object to, or obtain a restriction of, the processing of personal information under certain circumstances;
9.1.5 You have the right to opt-out of marketing communications if we send you any of them any time. You can usually exercise this right by following the opt-out instructions contained in the marketing communications we send you. You can also contact us using the contact details provided under the “Contact Us” heading. If you choose to opt out of marketing communications, we will still send you non-promotional emails, such as emails about your account or our ongoing business relations;
9.1.6 You have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority. Certain supervisory authorities require that you exhaust our own internal complaints process before looking into your complaint;
9.1.7 For residents of France, you can send us specific instructions regarding the use of your personal information after your death.
9.2 Additional Information for California Residents
If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), you have certain rights with respect to that information.You can contact us using the contact details provided under the “Contact Us” heading.
9.2.1 At or before the time of collection,you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained.
9.2.2 You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this Privacy Policy.
9.2.3 You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions.
9.2.4 You have a right to opt out from future “sales” or “sharing” of personal information (if any) as those terms are defined by the CCPA.
9.2.5 You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. We collect and process the contents of your communications on our Services for the purpose of facilitating those communications, to provide customer service and respond to user complaints regarding violations of our Terms of Service.
Additionally, under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Customers”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed.
California residents under the age of 18 who are registered users of online sites, services, or applications have a right under California Business and Professions Code Section 22581 to remove, or request and obtain removal of, content or information they have publicly posted. To request that we remove content or information you have publicly posted, email us at customerservice@babeltime.com. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
10.Changes to this policy
10.1 Our Privacy Policy is subject to change. We will not reduce your rights under this Privacy Policy without your express consent.
10.2 We will post any changes to this policy on this page. For major changes, we also provide more prominent notifications through game email or pop-up windows in our game or your account page.
11. Controlling Law and Jurisdiction
11.1 This policy and any action related thereto will be governed by the laws of People’s Republic of China without regard to its conflict of laws provisions.
11.2 Any dispute arising from or in connection with this policy shall be submitted to Beijing Haidian District People's court for litigation. The place of action shall be Beijing, China. The language used in the proceedings shall be Chinese.
12.Others
12.1 In case of any inconsistency between the Privacy Policy and the Terms of Service, the Privacy Policy shall prevail.
12.2 After reading this Privacy Policy, if you have any problems with this Privacy Policy or matters related to this Privacy Policy, or you find that there are illegal information collection and information processing, which leads to the disclosure of your personal information and damages your legitimate rights and interests, you can contact us through the contact information published by us for complaint and report.
13. Contact Information
We have set up a dedicated personal information protection team and a personal information protection officer. If you have any questions, complaints or suggestions about this Privacy Policy or matters related to personal information protection, you can contact us through the following ways:
Our registered address: 17/F SIU YING COMM BLDG 151-155 QUEEN'S RD CENTRAL HONG KONG
Email: ma.support@playerwongames.com
PLAYER ONE GAMES LIMITED